Frequently Asked Questions (FAQs)
Last updated September 16, 2023.
Where will the competition take place?
Competitions will take place on the Upper Concourse at the Kentucky International Convention Center (KICC) located at 221 S 4th St, Louisville, Kentucky 40202.
What does an All-Events Registration (or Pass) include?
Registration includes an All-Events Pass (AEP) to the State of the Organization, Harmony Classic, Quartet Semifinals, Chorus Semifinals, Quartet Finals, Chorus Finals, Harmony Bazaar, and all Education Classes.
How do I get my All-Events Pass (AEP) once I am registered?
Your name badge will represent your All-Events Pass. Pre-Registered attendees and the primary contact listed in the group registration can pick up name badges on-site at Will Call. (Name badges will not be mailed.) There will be signs directing you to Will Call which is located in Hall A, Upper Concourse inside the KICC (Kentucky International Convention Center).
When does registration close?
Registrations can be purchased until September 15, 2023. After this date, registrations can be purchased on-site at the Registration Desk which is located in Hall A, Upper Concourse inside the KICC (Kentucky International Convention Center).
Can I purchase a registration on-site?
Yes! All-Event Passes and Single-Event Passes will be available for purchase on-site at the Registration Desk which is located in Hall A, Upper Concourse inside the KICC (Kentucky International Convention Center).
Is each attendee required to sign the release of claims?
Yes. If your guests live out of town and are not able to sign the sheet you turn in, please have them agree to the release of claims by phone or email and write their initials in the signature space on the spreadsheet.
Can I transfer my AEP to someone else?
Yes! Registration substitutions (transfers) will be available until July 31, 2023. After this date, attendees can only cancel (following the refund policy) and purchase a new registration. To transfer a registration before July 31, 2023, please contact the Events Department at email@example.com.
A registration substitution means that the original registration in our database gets transferred to the new attendee in their name rather than canceled. No registration funds will be refunded from headquarters. The exchange of registration funds will need to be handled between the two attendees. Any registrations that are canceled will follow the refund policy below.
What is the registration refund policy?
Refunds of 50% of the registration cost may be granted on a case-by-case basis until July 31, 2023. No refunds will be granted after this date.
Will there be reserved seating during the contests?
Seating for all contests will be general admission with VIP seating honored from Wednesday through Saturday. Attendees eligible for VIP seating will be notified a few months prior to the event.
When will Single Event Registrations go on sale?
Purchase your Single-Event Pass (online only) until September 15 to pick up on-site in Louisville. You can also purchase on-site the entire week at the Registration Desk in Harmony Bazaar. No refunds for Single-Event Passes.
How do I get tickets to the Coronet Club Show?
The Coronet Club Show is a separately priced event. You can find more information at: www.coronetclub.org.
Will the webcast be available this year?
Yes! More information regarding the webcast will be available closer to the convention date.
What are the health and safety protocols for this year’s event?
Sweet Adelines International has adopted a “Stay Well” policy for this year’s convention and competition, which includes the stipulation that if you feel sick or are experiencing COVID or flu-like symptoms prior to traveling to or while on-site in Louisville, you will reconsider your participation at the event in an effort to keep our singers, family, and friends as safe as possible.
The city of Louisville does not have any mandates at this time, and the Center for Disease Control has released guidance regarding COVID-19 Community Levels. As a result, masks will not be mandated in indoor settings, including the Kentucky International Convention Center (KICC) and the Sweet Adelines International official hotels.
Wearing a mask at the convention and competition is a personal choice, and we ask that everyone make their choice responsibly. We also ask that participants be aware of and honor the requests of others to mask up and/or maintain physical distancing.
For anyone traveling to or from the US, we request you keep up to date on the regulations for your home country.
Will busing be provided to and from the hotels for attendees?
Due to close proximity of hotels to the Convention Center, general attendees will not be bussed to the Convention Center. There will be bussing for all competitors entering the traffic pattern from a hotel in the official hotel block.
Louisville Mobility Rental
Will deliver to the hotels and pick up. Supplies can be limited so please call in advance to reserve.
Address: 3215 Fern Valley Rd, Suite 107, Louisville, KY 40213
Kentuckian Mobility Rental
Free pickup and drop off within a 15-mile radius. Please call for pricing.
Address: 4448 Manslick Rd, Louisville, KY 40216
Contact Sweet Adelines Events Department at firstname.lastname@example.org.